FAQs

A white sightlogix security camera.

FAQs

Frequently Asked Questions

Got a question? We’re here to help. Send us your question.


  • What type of warranty or guarantee comes with the system?

    We guarantee our work for five years from the installation date, and equipment comes with a warranty ranging from 3-5 years, depending on the manufacturer.

  • What are the benefits of having a security system?

    A security system can provide your business various benefits, such as increased safety and security for employees and customers, prevention of theft and vandalism, improved efficiency through access control systems, and more. Security systems can also provide peace of mind, knowing your business is protected.

  • What is the cost of installing and maintaining a security system?

    Countless types of security systems are available in the market, with varying price points and capabilities. At Otm, we specialize in providing high-quality industrial-grade systems designed to offer reliability even in demanding conditions. Our systems are built to last for years with minimal maintenance, meaning that most of the cost goes toward the equipment and installation.


    Each customer’s unique requirements dictate the overall cost. 


    Call us to discuss your requirements and arrange a site visit. 


  • Is the security system compatible with other systems already installed in my building?

    Generally, yes, depending on the age and condition of the existing equipment. We will avoid rework as much as possible by using existing equipment. Security systems can also be integrated with existing building control systems, video, lighting, and access control. 

  • Does a business security system reduce insurance costs in Canada?

    Installing a business security system can often lead to lower insurance costs. Approved alarm systems installed and regularly monitored can result in discounts on commercial property insurance. Insurers may also consider additional security devices like motion sensors, remote video monitoring or access control systems when evaluating your policy. Investing in a business security system can potentially help you save money on your insurance premiums.

  • What type of technical support do I receive after installation?

    All of our installations come with a comprehensive warranty and technical support package, which covers training, startup, maintenance and ongoing support. We’re available to provide remote support or come to your site to make adjustments when required. 

  • Is there an easy way to upgrade or add additional features to the security system in the future?

    Our designs are intended to be expandable so they can grow with your business, whether you add a new location, change your operations, or bring on new staff.

  • Can I monitor my business remotely from my phone or computer?

    Yes! We can set you up to monitor your business remotely from anywhere. We also provide 24/7 remote central station monitoring for video and alarm. 

  • Will my security system still work if the power goes out?

    Most security systems are equipped with a battery backup to ensure continuous operation during a power failure or momentary interruption. 

    We design all of our installations to provide continuously safe and secure functionality. 


  • Is it necessary to create holes in the walls to install a security system?

    In certain situations, such as the installation of cameras or running cables, making holes becomes necessary. In such cases, we will work closely with you to ensure that our solution meets your aesthetic standards while maintaining maximum security.

  • Can I take my security system with me if I move my business to another location?

    Equipment such as cameras, motion detectors and control panels can be moved or replaced. Cables, junction boxes and other items attached directly to the building are generally not movable. 

  • I have a large outdoor area where I store construction materials. Can you secure that?

    We specialize in providing effective solutions to monitor large outdoor areas. Our expertise lies in using camera systems and advanced intrusion detection technologies that work seamlessly day and night, even in adverse weather conditions like fog. We use a combination of video, radar, and infrared equipped with machine learning to detect and deter potential intruders.

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